Accessibility Statement

1. Our Commitment to Accessibility

At TidyVo, we firmly believe that an organized home and a stress-free shopping experience should be accessible to everyone, including individuals with disabilities. We are dedicated to ensuring digital accessibility for all visitors, continually improving the user experience, and applying the most up-to-date accessibility standards across tidyvo.com.

2. Accessibility Standards & Guidelines

To provide a seamless and barrier-free shopping experience, our website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, in alignment with the Americans with Disabilities Act (ADA) requirements. These internationally recognized guidelines define how to make web content perceivable, operable, understandable, and robust for people with diverse abilities.

3. Specific Measures & Design Implementations

We actively incorporate accessibility into our design system and engineering practices, including:

• Semantic HTML Architecture: Structuring page layouts with logical landmarks, clear headings (H1–H3), and structured lists to support screen reader navigation.
• Alternative Text (Alt Tags): Providing descriptive text alternatives for all product gallery photos, lifestyle imagery, diagrams, and brand iconography.
• Keyboard Navigation: Ensuring that all navigation menus, category filters, interactive swatches, cart drawers, and checkout forms can be fully navigated using standard keyboard shortcuts (Tab, Enter, Space, Escape, Arrow keys).
• Accessible Color Contrast: Maintaining high-contrast color ratios between typography and backgrounds in compliance with WCAG AA minimum contrast thresholds.
• Zoom & Responsive Reflow: Designing fluid, mobile-first responsive layouts that reflow cleanly without breaking or horizontal scrolling when magnified up to 200%.

4. Assistive Technology Compatibility

TidyVo is engineered to be compatible with standard operating systems, modern web browsers, and popular assistive technologies, including:

• Screen readers: NVDA, JAWS (Windows), Apple VoiceOver (macOS / iOS), and Google TalkBack (Android).
• Browsers: Google Chrome, Apple Safari, Mozilla Firefox, Microsoft Edge.
• Built-in OS accessibility features: High-contrast modes, magnifiers, and voice control.

5. Feedback & Support Contact

We welcome your feedback and are committed to helping you with any accessibility challenges. If you encounter any barriers, have trouble reading any section, or need assistance completing an order, please contact our dedicated care team immediately:

• Support Email: tidyvo@gmail.com (Inquiries answered within 2–4 business hours)
• Direct Phone & SMS: +84 938 216 306
• Operating Entity: Tran Hong Phong (TidyVo Store)
• Headquarters Address: 428 Luy Ban Bich, Tan Phu District, Ho Chi Minh City 700000, Vietnam
• Customer Support Hours: Monday – Friday: 8:00 AM – 6:00 PM (EST), Saturday – Sunday: 9:00 AM – 4:00 PM (EST)

6. Continuous Improvement & Ongoing Audits

Digital accessibility is an ongoing commitment. We regularly conduct automated code evaluations, keyboard accessibility testing, and manual user journey audits on all core flows—from product exploration to order completion—to maintain the highest accessibility standards for our valued customers.