1. Return Window (30-Day Money-Back Guarantee)

At TidyVo, customer satisfaction is our top priority. We provide a 30-Day Return Guarantee for all purchases. You have 30 calendar days from the date your package is delivered to return the item for a full refund or exchange.

We accept returns for both defective/damaged items and customer remorse (unwanted items).

2. Item Condition Requirements

To qualify for a full refund, items must be in new condition, unused, and in their original packaging with all original parts and labels included.

3. Return Shipping Fees & Zero Restocking Fees

• Restocking Fee: $0.00 (No restocking fees under any circumstances).
• Return Shipping Costs: 100% Free. We provide a prepaid return shipping label via email at no cost to you.
• Return Method: By Mail (USPS / UPS carrier).

4. How to Initiate a Return

1. Contact our customer support team at tidyvo@gmail.com or via our Contact Us Page with your Order ID.
2. Our support specialist will review your request and issue a prepaid USPS/UPS return shipping label within 24 hours.
3. Package the item securely and drop it off at any authorized USPS or UPS drop-off location.

5. Refund Processing Timeline

Once your return package arrives at our US fulfillment center and is inspected, your refund will be processed within 3 to 5 business days directly back to your original payment method (Credit Card, Debit Card, or PayPal). You will receive an automated confirmation email once the refund has been completed.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please email tidyvo@gmail.com immediately with photos of the issue. We will ship a brand-new replacement at zero cost or issue an immediate 100% full refund.