How Can We Help You Today?
Our dedicated support team is here to assist you with order tracking, product recommendations, 30-day returns, and quality warranty claims.
Select a Support Topic
Jump directly to the answers or forms you need in one click.
Track Order
Check the real-time shipping status and carrier delivery location of your package.
Track Package →Shipping & Delivery
Learn about US delivery times, free shipping thresholds over $50, and carrier details.
View Shipping Info →100-Day Returns
Start a 100-day risk-free in-home return or exchange for a full refund effortlessly.
Return Policy →Product & Fit Guide
Find cabinet dimension guides, PET material safety specs, and shelf measuring tips.
Measure Cabinet →Lifetime Warranty
File a claim if a bin cracks or breaks under normal home use for a free replacement.
File Claim →Account & Payment
Manage your saved addresses, payment methods, order history, and account settings.
My Account →Multiple Ways to Reach Us
Choose the contact method that fits your schedule best.
Live Chat Support
Real-Time Assistant
Send Us a Message
Fill out the fields below and our dedicated support team will assist you shortly.
Corporate & Support Information
Registered office details, operating hours, and service commitments.
Business Identity
Brand / Store: TidyVo
Operating Entity: Tran Hong Phong (Sole Proprietorship)
Customer Support: tidyvo@gmail.com
Direct Phone & SMS: +84 938 216 306
Headquarters & Service Area
Operating Office: 428 Luy Ban Bich, Tan Phu District, Ho Chi Minh City 700000, Vietnam
Market & Service Area: Entire United States (All 50 States & Territories)
Fulfillment & Returns: US Logistics Hubs (Fast delivery via USPS / UPS / FedEx)
Operating Hours & Response
Mon – Fri: 8:00 AM – 8:00 PM EST
Sat – Sun: 9:00 AM – 5:00 PM EST
Email Response: Within 2–4 hours
Customer First: Our support desk operates 365 days a year to assist with orders, tracking, and returns.
Need Fast Help With an Existing Order?
Track your package location in real time or view instant delivery status without waiting for a support agent.
Support Frequently Asked Questions
Instant answers to the most common order, shipping, and warranty questions.
Where is my order and how do I track delivery?
Once your order ships, we send a tracking confirmation email with your FedEx/UPS tracking link. You can also enter your order number on our Order Tracking Page for instant real-time updates.
How do I return a product within the 100-Day Trial?
You have 100 days from delivery to test TidyVo storage bins in your home. If you are not 100% satisfied, select "100-Day Return Request" in the form above to receive a prepaid return label.
Can I change my shipping address after placing an order?
If your order has not been dispatched from our warehouse yet, we can update your address immediately. Contact us via Live Chat or submit a support ticket within 1 hour of ordering.
Do you ship internationally outside the United States?
Currently, TidyVo ships to all 50 US states, Alaska, Hawaii, and US territories. We offer FREE standard shipping on all US orders over $50.
How do I claim a replacement under the Lifetime Warranty?
Select "Lifetime Warranty Claim" in the form above, attach a quick photo of the cracked or damaged bin, and submit. We ship out a brand new replacement bin within 24 hours.
Are TidyVo acrylic storage bins 100% BPA-free and food safe?
Yes, 100%! All TidyVo bins are crafted from high-grade PET polymer that is completely BPA-free, lead-free, phthalate-free, and FDA certified food safe.
How do I contact support for bulk or wholesale inquiries?
For interior designers, professional home organizers, or commercial wholesale inquiries, please select "General Inquiry / Wholesale" in the contact form or email partners@tidyvo.com.
Returns, Warranty & Refund Policies
Hassle-free post-purchase support backed by our dedicated care team.
100-Day In-Home Returns
Test TidyVo storage bins in your pantry, closet, or bathroom. If you aren't 100% in love, receive a prepaid return shipping label with zero restocking fees.
Learn More About Returns →Lifetime Durability Warranty
If any TidyVo PET acrylic bin cracks or breaks under normal household use, simply send us a photo and we ship a brand new replacement free of charge.
File Warranty Claim →3-Day Refund Processing
Refunds are processed back to your original payment method within 3 business days of return receipt at our warehouse. Automatic email receipt issued.
View Refund Policy →Ready to Elevate Your Living Space?
Discover top-rated crystal clear pantry, closet, and fridge organizer sets engineered for real living.